Welcome to Culver’s! This handbook serves as your guide to understanding our policies, expectations, and values. It outlines the foundation for your success and growth within our team.
Overview of the Handbook’s Purpose and Importance
This handbook is designed to provide clear guidance on Culver’s policies, procedures, and expectations. It ensures legal compliance, promotes consistency, and fosters a positive work environment. By outlining roles, responsibilities, and benefits, it helps employees understand their contributions to the company’s success. The handbook also serves as a reference for addressing workplace issues and supports ongoing professional development. Adhering to its principles is essential for maintaining Culver’s high standards and fostering a culture of teamwork and integrity.
Structure and Organization of the Document
This handbook is organized into clear sections, each addressing key aspects of employment at Culver’s. It begins with an introduction, followed by company history and mission, employment basics, workplace culture, and legal compliance. Subsequent sections cover benefits, time-off policies, employee development, and termination procedures. The document concludes with resources for accessing the handbook and updates. This structured approach ensures easy navigation and quick access to essential information, making it a valuable resource for all team members.
Company History and Mission
Culver’s was founded in 1984 by the Culver family, rooted in a passion for quality and customer satisfaction. Our mission is to serve the freshest, never frozen ButterBurgers and Frozen Custard, while fostering a welcoming environment for guests and team members alike.
Founding and Evolution of Culver’s
Culver’s was founded in 1984 by Craig and Lea Culver in Sauk City, Wisconsin. The restaurant quickly gained popularity for its ButterBurger and Frozen Custard. Over the years, Culver’s expanded across the Midwest, maintaining its commitment to quality and freshness. The franchise remains family-owned, emphasizing community involvement and customer satisfaction. This evolution reflects the Culver family’s vision of serving delicious, authentic meals while fostering a welcoming atmosphere for guests and employees alike.
Culver’s Core Values and Mission Statement
Culver’s core values center on quality, integrity, and community. The mission statement emphasizes serving guests with genuine care, ensuring every experience reflects Culver’s commitment to excellence. These values guide decision-making and interactions, fostering a culture of respect and teamwork. By upholding these principles, Culver’s aims to create lasting connections with customers and employees alike, ensuring satisfaction and growth for all. The mission is rooted in delivering exceptional food and service while building strong relationships within the communities served.
Employment Basics
Employment at Culver’s is based on mutual respect, professionalism, and adherence to company policies. This section outlines the fundamental principles guiding your employment relationship with Culver’s.
At-Will Employment Policy
Culver’s operates under an at-will employment policy, meaning both the employer and employee can terminate the employment relationship at any time, with or without cause or notice. This policy ensures flexibility and mutual agreement in maintaining a productive work environment. It is essential for all team members to understand and acknowledge this arrangement upon joining the team, as it forms the basis of their employment contract.
Expectations for Team Members
Culver’s expects team members to adhere to all policies, maintain professional conduct, and contribute to a positive work environment. Team members are expected to be reliable, punctual, and communicate absences promptly. Active participation in teamwork, respect for diversity, and adherence to safety protocols are essential. Understanding and following these expectations is crucial for individual and team success, ensuring a productive and inclusive workplace. Questions regarding these expectations should be directed to management for clarification and support.
Attendance and Punctuality
Reliability and timeliness are crucial. Team members must adhere to scheduled shifts and notify supervisors promptly of absences or tardiness to maintain smooth operations and teamwork.
Importance of Reliability and Timeliness
Reliability and punctuality are fundamental to maintaining smooth operations and ensuring exceptional customer experiences. Team members are expected to adhere to scheduled shifts and notify supervisors promptly of any anticipated absences or tardiness. Your consistency ensures seamless service delivery and supports your colleagues, upholding Culver’s reputation for excellence.
Procedures for Reporting Absences
If unable to work, team members must notify their supervisor promptly, ideally before their shift begins. Provide the reason for absence and expected return date. Follow store-specific protocols for reporting, such as calling the designated number or using the scheduling system. Timely communication ensures smooth operations and minimizes disruptions. Adherence to these procedures is crucial for maintaining workplace efficiency and respecting team collaboration.
Workplace Culture
Culver’s fosters a positive, respectful, and inclusive work environment. Team members are encouraged to collaborate, support each other, and uphold the company’s values for a strong culture.
Teamwork and Collaboration
Culver’s emphasizes teamwork and collaboration as core values. Employees are encouraged to work together, share ideas, and support one another to achieve common goals. A positive, respectful environment fosters strong communication and mutual understanding. By valuing diverse perspectives, team members contribute to a culture of inclusivity and shared success. Collaboration is essential for delivering exceptional customer experiences and maintaining high standards of quality and service.
Diversity, Equity, and Inclusion Policies
Culver’s is committed to fostering a workplace where diversity, equity, and inclusion are prioritized. We believe that a diverse team enriches our culture and enhances our ability to serve the community. Policies are in place to ensure fair treatment, equal opportunities, and a welcoming environment for all employees, regardless of race, gender, age, or background. By embracing diversity, we strengthen our team and contribute to a more inclusive society.
Legal and Compliance Requirements
Culver’s adheres to all federal, state, and local laws to maintain a lawful workplace. Compliance with labor regulations ensures fair treatment and legal operations for all employees.
Anti-Harassment and Discrimination Policies
Culver’s maintains a zero-tolerance policy toward harassment and discrimination. All employees are entitled to a workplace free from unwelcome conduct based on race, gender, age, or any protected characteristic. Harassment includes verbal, physical, or visual actions that create a hostile environment. Discrimination involves unfair treatment affecting employment opportunities. Employees must report such incidents promptly to management. Confidentiality is ensured, and violations result in disciplinary action, up to termination. Culver’s is committed to fostering an inclusive and respectful workplace for everyone.
Drug-Free Workplace Policy
Culver’s maintains a drug-free workplace policy to ensure a safe and productive environment. Employees are prohibited from using, possessing, or being under the influence of illegal drugs or unauthorized controlled substances while on duty or on company premises. Violation of this policy may result in disciplinary action, including termination. Employees must notify their supervisor within five days of any drug-related conviction occurring in the workplace. Culver’s is committed to upholding a workplace free from substance abuse.
Employees are encouraged to report any workplace violations or concerns promptly to their supervisor or HR. Culver’s ensures confidentiality and protection from retaliation for those who report issues in good faith. This process supports a fair and ethical work environment, aligning with our commitment to integrity and accountability. All reports are investigated thoroughly to maintain trust and compliance with company policies and legal standards. Employee Conduct outlines expectations for professional behavior, maintaining a positive work environment, and upholding company values. This ensures a productive and respectful workplace for all team members. Professional behavior is essential at Culver’s. Employees are expected to maintain a positive attitude, respect colleagues, and adhere to company standards; This includes following dress code, arriving on time, and upholding confidentiality. Team members should avoid conflicts of interest and ensure their actions align with Culver’s values. Professionalism fosters a productive and respectful workplace environment, contributing to overall success and customer satisfaction. Employees must safeguard Culver’s confidential information, including customer data, business strategies, and proprietary systems. Unauthorized disclosure or misuse of such information is strictly prohibited. Team members are required to follow data protection policies, ensuring compliance with legal standards. Access to sensitive information is limited to authorized personnel only. Breaches of confidentiality may result in disciplinary action, up to and including termination. Protecting data integrity is crucial for maintaining trust and operational security. Employees must avoid any activity that creates a conflict of interest with Culver’s. This includes personal gain from company resources, accepting gifts from vendors, or engaging in outside employment that competes with Culver’s. Transparency is essential; any potential conflicts must be disclosed to management promptly. Maintaining impartiality ensures fair decision-making and upholds the integrity of our operations. Violations may lead to disciplinary actions, emphasizing the importance of ethical conduct in all professional dealings. Culver’s offers fair and competitive compensation, including hourly wages and performance-based incentives. Benefits may include health insurance, retirement plans, and paid time off, fostering employee well-being. Culver’s compensation structure is designed to reward performance and experience. Hourly rates vary by role and location, with opportunities for raises based on merit. Bonuses and incentives may be offered for exceptional service or sales performance. The company also provides overtime pay for qualifying hours worked over 40 in a workweek, ensuring fair compensation for additional efforts. Culver’s offers a range of benefits to support employees’ well-being and career growth. These include health, dental, and vision insurance options, as well as retirement savings plans such as 401(k) with company match. Eligible team members also receive paid time off, including vacation, sick leave, and holidays. Additional perks may include meal discounts, exclusive employee events, and opportunities for professional development to enhance job satisfaction and long-term success. Culver’s time-off policies include vacation, sick leave, and holidays, ensuring work-life balance. Eligibility varies based on hours worked and tenure. Proper notification is required for absences. Culver’s time-off policies support work-life balance and employee well-being. Vacation days accrue based on hours worked and tenure. Sick leave is available for health-related absences, and holidays offer paid time off. Eligibility varies, and proper notification is required for all absences. These policies ensure employees can recharge and attend to personal needs while maintaining job security. Details are outlined in the handbook for clarity and compliance. Culver’s supports employee growth through training programs and advancement opportunities, fostering a culture of continuous learning and development to enhance skills and contribute to company success. Culver’s provides a comprehensive training program designed to equip new team members with the skills needed for success. The onboarding process includes an initial orientation, hands-on training, and ongoing learning opportunities to ensure a smooth transition into the team. This structured approach helps employees understand company values, operational procedures, and performance expectations, fostering confidence and readiness to contribute effectively from day one. Culver’s encourages career growth and offers opportunities for advancement through internal promotions and leadership development programs. Employees demonstrating initiative, skill, and dedication can move into roles with increased responsibility. The company supports professional development through training, workshops, and mentorship initiatives. By fostering a culture of continuous improvement, Culver’s helps team members build long-term careers within the organization, ensuring a pathway to success for those committed to excellence and growth. Performance management at Culver’s involves regular evaluations and feedback to ensure growth and alignment with company goals. This process supports employee development and success. Performance evaluations at Culver’s are conducted regularly to assess employee performance, align goals, and foster growth. Supervisors provide constructive feedback to enhance skills and address areas for improvement. Employees are encouraged to engage in open dialogue, set development plans, and track progress. This process ensures continuous improvement and alignment with company objectives, supporting both personal and professional development within the team. Culver’s addresses workplace misconduct through fair disciplinary actions, ensuring consistency and alignment with company policies. Supervisors document incidents and implement corrective measures, which may include verbal or written warnings. Improvement plans are created to help employees address specific issues, with clear expectations for resolution. The goal is to support employees in meeting standards while maintaining a positive work environment. All actions are communicated clearly, with opportunities for employees to understand and improve their performance. Culver’s provides support programs and resources to ensure employee well-being and success. These include mental health resources, professional development, and access to management for guidance and concerns. Culver’s offers comprehensive support programs to ensure employee well-being and success. These include mental health resources, professional development opportunities, and access to management for guidance and concerns. Employees can also utilize training materials and wellness initiatives to enhance their work experience. These programs reflect Culver’s commitment to fostering a supportive and inclusive workplace culture, promoting growth and satisfaction among team members. Culver’s encourages open and transparent communication between team members and management. Employees are invited to share feedback, concerns, or ideas through direct discussions, scheduled meetings, or digital platforms. Regular team meetings and one-on-one check-ins are also utilized to foster collaboration and ensure alignment with company goals. Management is committed to maintaining accessible and approachable lines of communication to support employee success and address any workplace matters promptly and effectively. Termination procedures are outlined to ensure fairness and transparency. The handbook details processes for both voluntary and involuntary termination, ensuring compliance with legal standards. Termination at Culver’s can occur voluntarily or involuntarily. Voluntary termination involves an employee resigning, with proper notice procedures outlined. Involuntary termination may result from performance issues or misconduct. The handbook ensures fair processes for both scenarios, including documentation and compliance with labor laws. Final pay and benefits are addressed in accordance with company policies and legal requirements. This section provides clarity on termination procedures to protect both employees and the company. Adherence to these guidelines is essential for maintaining workplace integrity and fairness. Upon termination, Culver’s ensures employees receive final pay, including accrued wages and benefits, in accordance with labor laws. Voluntary resignations require proper notice, while involuntary terminations follow specific procedures. Final pay is issued promptly, adhering to company policies and legal requirements. Benefits, such as unused vacation time, are addressed based on eligibility. This section outlines the process for receiving final compensation and any applicable benefits, ensuring clarity and fairness for all team members. Culver’s Employee Handbook is available to all team members. Copies can be obtained through your general manager or HR. Digital versions may also be accessible online. To obtain the Culver’s Employee Handbook, employees can request a copy from their store manager or HR representative. Additionally, digital versions may be available through the company’s internal portal or shared via email. For franchise locations, policies may vary, so it’s best to check with your specific management team for access instructions. Ensure you review the handbook thoroughly to understand company policies and expectations. Culver’s reserves the right to update or revise the Employee Handbook at any time. Changes will be communicated through official channels, such as email notifications or team meetings. It is the responsibility of all employees to review and familiarize themselves with any updates. The most current version of the handbook will always be available digitally through your store’s management or HR representative. Staying informed ensures compliance and alignment with company policies. Thank you for taking the time to review the Culver’s Employee Handbook. Your adherence to these guidelines is crucial for fostering a positive and productive work environment. By following the policies outlined, you contribute directly to the success of our team and the satisfaction of our guests. We’re excited to have you as part of the Culver’s family and look forward to your growth with us. Let’s work together to uphold our values and continue delivering exceptional experiences every day. Your dedication and commitment are what make Culver’s a great place to work and dine. As we continue to evolve, remember that our mission remains at the heart of everything we do. Adhering to the Culver’s Employee Handbook is essential for maintaining a positive, productive, and legally compliant work environment. By following the outlined policies, employees ensure fairness, consistency, and respect in daily operations. Compliance with anti-harassment, drug-free workplace, and confidentiality guidelines protects both individuals and the company. Teamwork and accountability thrive when everyone upholds these standards, fostering a culture of integrity and shared responsibility. Your commitment to these policies directly supports Culver’s mission and values, ensuring a welcoming and ethical workplace for all. Your dedication and commitment to Culver’s values are vital to our shared success. By embracing teamwork, professionalism, and integrity, you help create a welcoming environment for guests and colleagues alike. Continuous learning, adaptability, and accountability drive our mission forward. Together, we strive to deliver exceptional service and quality, ensuring Culver’s remains a leader in the industry. Your contributions make a difference, and we are grateful for your hard work and passion.Reporting Violations or Concerns
Employee Conduct
Professional Behavior Expectations
Confidentiality and Data Protection
Avoiding Conflicts of Interest
Benefits and Compensation
Overview of Compensation Structure
Benefits Offered to Employees
Time-Off Policies
Vacation, Sick Leave, and Holiday Policies
Employee Development
Training and Onboarding Process
Opportunities for Advancement
Performance Management
Performance Evaluations and Feedback
Disciplinary Actions and Improvement Plans
Employee Resources
Support Programs for Employees
Communication Channels with Management
Termination Procedures
Voluntary and Involuntary Termination
Final Pay and Benefits Upon Termination
Accessing the Handbook
How to Obtain a Copy of the Handbook
Updates and Revisions to the Handbook
Importance of Adhering to Handbook Policies
Final Thoughts on Contributing to Culver’s Success